We will deal with any complaint that you may make in accordance with our Client Complaints Procedure, a copy of which is available upon request. All complaints are handled promptly, fairly and effectively in accordance with that procedure.
Under the terms of our Client Complaints Procedure, if you have any complaint, you are invited in the first instance to direct the same to the Supervisor with overall responsibility for your case, so that we may resolve your complaint on an informal basis if possible.
Should it not be possible to resolve your complaint informally and you wish to make a formal complaint, you should direct your complaint to our Client Handling Manager, whose contact details will be provided upon request.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if it is outside of this period within three years of you becoming aware of it).
The address for the Legal Ombudsman is PO Box 6806, Wolverhampton, WV1 9WJ, telephone number: 0300 555 0333, when calling from overseas call: +44 121 2453050,
Email: firstname.lastname@example.org Or visit: www.legalombudsman.org.uk
If you are unhappy with any element of the invoices that we issue to you, you have a right to object to the invoices and may have the right to apply for an assessment of the invoice under Part III of the Solicitors Act 1974.